Policies and plans

Looking after our visitors

We are committed to making your experience welcoming, safe and inclusive. 

Community guidelines

Find out how to participate in conversations on our website and social media platforms in our Community Guidelines.

Conditions of entry

To help ensure the safety of visitors and staff, and to protect our heritage building and exhibitions, along with information on photography and filming, please read our Conditions of Entry.

Privacy

Understand how MoAD handles personal information in our Privacy statement.

Ticketing

For ticketing terms and conditions for events purchased from MoAD, visit Ticketing Terms and Conditions.

Looking after our employees

We are committed to providing a safe, inclusive and respectful work environment.

Work, health and safety

Reporting problems at work

The museum is committed to the highest standards of ethical and accountable conduct, and to a culture that encourages reporting of wrongdoing. If you work in the public sector, whether as an employee or a provider, let us know if you see something that's not right – whether it's a safety problem, environmental damage, money being wasted or something illegal. Whistleblowers are protected by law. 

• How to make a disclosure 
• You can also find information at the Commonwealth Ombudsman
• Phone: 1300 362 072
• Email: PID@ombudsman.gov.au 

Determining breaches of the Code of Conduct and deciding sanctions

MoAD has established procedures for determining whether an employee or former employee has breached the APS Code of Conduct and the sanctions, if any, to impose.

• Procedures for suspected breaches of the APS Code of Conduct

Reporting fraud

If you are an employee or a member of the public and have information relating to fraud or suspected fraud that may involve the museum, please use one of the following methods to report it.

We take reports of fraud very seriously. All reports will be investigated. Your report will be confidential and you can stay anonymous. If you provide contact details, our Fraud Control Officer will contact you to confirm your report has been received.

• Phone: 02 6270 8171
• Email: FraudControlOfficer@moadoph.gov.au
• Mail: Fraud Control Officer, Governance and Strategy, Museum of Australian Democracy at Old Parliament House, 18 King George Terrace, Parkes, ACT 2600

Business

Buying from small business 

We love to support small business. We advertise for goods and services at AusTender. We pay all correct invoices within 30 days, in line with the government's 30 day payment policy. 

Procurement 

Procurement is about how we get goods or services to run our business. Because we are a government-run organisation, there are rules about how we do this. 

If you'd like to do business with MoAD at Old Parliament House, check out AusTender for The Old Parliament House Annual Procurement Plan. You can also find more helpful information at Selling to the Australian Government. 

Procurement complaints

We take all complaints seriously. Read more about complaints regarding procurements processes in our Procurement Complaints Policy. 

Security

Vulnerability Disclosure Program

We encourage members of the security community to report security vulnerabilities to us. Find out how to report a vulnerability in our Vulnerability Disclosure Program.